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Member Services User Support
Member Questions
Members may might contact Member Services with questions related to sharing their data with applications. The questions can range from account creation, authentication or data-related issues. Many questions may be answered by the member Frequently Asked Questions.
Member Questions and Issues related to usage of 3rd Party Applications
If Member Services determines the issue is related to member's 3rd Party Application, they will re-direct Members to their Application's development support team, whose contact information is typically available within the application itself or in the app store.The 3rd Party Application developer will attempt to resolve the issue with the member who reported it. If the Application Developer cannot resolve the issue, they can contact 1upHealth support to troubleshoot the issue together. Once the issue is resolved, the application developer will communicate the resolution to the member.
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Last modified 6mo ago